Kalagarh Terms & Conditions — What You Need to Know

1 Introduction & Eligibility

Kalagarh is a licensed online gaming platform offering casino games, Sports Betting, fish games, bingo, and more to users in Bangladesh and across South Asia. These Terms & Conditions ("Terms") constitute a legally binding agreement between Kalagarh and the user.

By accessing kalagarh.pro, registering an account, or using any of our services, you confirm that you have read, understood, and fully accepted these Terms & Conditions. If you disagree with any part of these Terms, please refrain from using the platform.

These Terms may be updated at any time. Continued use of the platform following any changes will be considered acceptance of the revised Terms. We recommend visiting this page regularly to stay informed.

2 Account Registration & Verification

To register an account with Kalagarh, you must provide accurate and complete information. Accounts created with false details may be closed at any time, and any funds held may be forfeited. The following conditions apply at registration:

• Only one account per person is permitted. Opening multiple accounts from the same device, IP address, or identity document is strictly prohibited.
• The name, date of birth, and contact details provided at registration must be accurate.
• A copy of your National ID or passport may be required for account verification.
• Use a strong password to protect your account and never share it with anyone.
• If you notice any unusual activity on your account, contact our support team immediately.
• Withdrawals may be restricted until the verification process is fully completed.

Kalagarh reserves the right to verify any account. In cases of suspected suspicious activity, an account may be temporarily suspended without a stated reason.

3 Deposit & Withdrawal Policy

Kalagarh supports fast and secure deposits and withdrawals via popular mobile banking methods including bKash and Nagad. Our payment policy is transparent and designed to protect the interests of our users.

• The minimum deposit amount must meet the threshold specified on the platform.
• Account verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawal requests are typically processed within 24 to 72 hours.
• Funds will only be returned to the mobile number or account from which the deposit was made.
• Kalagarh reserves the right to hold or review withdrawals in cases of suspicious transactions.
• Deposits or withdrawals through third parties are not accepted.

4 Bonus & Promotion Terms

Kalagarh regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus comes with specific terms that you should read and understand before accepting.

• All bonuses are subject to specific wagering requirements — typically ranging from 5x to 30x.
• Bonuses that are not used within the specified time period after being claimed will be automatically forfeited.
• No user may claim the same promotion more than once.
• Bonus funds cannot be withdrawn directly — the required wager amount must be met first.
• Accounts found attempting to fraudulently claim bonuses will be closed.
• Kalagarh reserves the right to modify or cancel any promotion at any time.

5 Prohibited Activities

Kalagarh is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Attempting to hack gaming software or use any automation tools.
• Using the platform for money laundering or any unlawful purpose.
• Attempting to exploit system vulnerabilities to gain an unfair advantage.
• Threatening or harassing other users.
• Bonus fraud or bonus abuse.
• Attempting to complete verification using false identities or forged documents.

6 Account Closure & Suspension Policy

Kalagarh reserves the right to temporarily or permanently close any account, without prior notice, in the following circumstances:

• In the event of a terms violation.
• Suspicion of fraudulent or illegal activity.
• Providing false information during the verification process.
• Accounts inactive for an extended period (over 12 months).
• At the user's own request.

Users may request to close their account at any time. In such cases, any outstanding balance (excluding bonuses) will be returned, provided verification has been completed.

7 Responsible Gaming

Kalagarh believes gaming should be entertainment — not an addiction. We have put in place several safeguards to promote responsible gaming. This section of our Terms & Conditions is especially important:

• Users can set their own daily, weekly, or monthly deposit limits.
• You have the option to temporarily suspend your own account through Self-exclusion if needed.
• Our support team is available to assist anyone showing signs of gaming addiction.
• Parental controls are recommended to prevent minors from registering an account.

If you feel that gaming is having a negative impact on your life, please contact us immediately or Responsible Gaming View the page.

8 Privacy & Data Protection

Kalagarh takes the protection of your personal information very seriously. This section of our Terms & Conditions outlines the core principles governing how we collect and use your data. For more details, Privacy Policy Read.

• Your information is used solely for service delivery and verification purposes.
• Your information is never sold to any third party.
• All data is secured with 256-bit SSL encryption.
• Information may be disclosed to authorities where required by law.

9 Dispute Resolution

Kalagarh is committed to resolving user issues promptly and fairly. If you have a dispute or complaint, please follow the steps below:

• Please contact our support team directly in the first instance.
• Complaints submitted to support typically receive an initial response within 48 hours.
• Complex matters are typically resolved within a maximum of 7 business days.
• If both parties are unable to reach a resolution, arbitration by the licensing authority will be accepted.

10 Amendments & Enforceability

Kalagarh reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, we will make reasonable efforts to notify users in advance via email or through the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated Terms. We encourage you to visit this page regularly.

• If there is any discrepancy between the Bengali version of these terms and any version in another language, the Bengali version shall prevail.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• These Terms were last updated in January 2026.