Kalagarh Privacy Policy — How Your Information Is Protected

1 Introduction

Kalagarh is a trusted online gaming platform for users in Bangladesh and South Asia. When we provide our services to you, we need to collect certain personal information. This Privacy Policy ("Policy") explains how Kalagarh collects your information, the purposes for which it is used, and how it is kept secure.

By using the kalagarh.pro website or creating an account, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

Our Privacy Policy is built in line with international standards — in particular the principles of GDPR. We believe transparency and trust are the foundation of a successful platform.

2 What Information We Collect

Kalagarh collects certain information to deliver quality service. Under this Privacy Policy, the data we collect falls into two main categories — information you provide directly, and information collected automatically.

Information Provided Directly:

• Name, date of birth & gender — for account verification
• Mobile number & email address — for communication purposes
• National ID card or passport number — for KYC verification
• Mobile banking number (bKash, Nagad) — for payment processing
• Address — for mandatory legal verification

Automatically Collected Information:

• IP Address & Device Information
• Browser type & operating system
• Site visit times and page view logs
• Gaming Activity & Transaction History
• Cookies & Session Data

3 How We Use Your Information

Kalagarh uses your information only for the purposes set out in this Privacy Policy. Every reason we process your data is clearly stated below.

• To create and manage your account and ensure its security
• To process deposits, withdrawals, and transactions
• To complete KYC and age verification
• To personalize your gaming experience and show you relevant offers
• To handle customer service requests and resolve support tickets
• To detect fraud and keep accounts secure
• To meet legal obligations and maintain compliance with regulatory authorities
• To analyze and improve platform performance
• To ensure responsible gaming and monitor at-risk behavior

4 Information Sharing & Third Parties

Kalagarh shares your personal information with third parties only in limited, specific circumstances — and never for sale. The situations where sharing may occur are outlined below:

• Payment Processor: Payment gateways such as bKash and Nagad receive limited information solely to process transactions.
• KYC Service Provider: Approved third-party providers for identity verification.
• Legal Authorities: Government authorities in response to valid legal orders or investigations.
• Licensing Authority: To comply with gaming license regulations.
• Technology Partners: Limited technical information required to operate the platform.

All third-party organizations are contractually obligated to comply with Kalagarh's privacy standards and may only use the information they receive for the specified purpose.

5 Cookie Policy

Kalagarh uses cookies on its website to enhance your browsing experience. As part of this Privacy Policy, we transparently disclose which types of cookies are in use.

• Essential Cookies: Required to maintain login sessions and for core site functionality. Without these, the site will not function properly.
• Performance Cookies: Used to monitor which pages are visited, how often, and how long users spend on them.
• Functionality Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: Analyzes user behavior to improve the platform.

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

6 Data Protection Measures

Kalagarh follows industry-leading standards to protect your information. We have multiple layers of security in place to enforce our Privacy Policy.

• 256-bit SSL/TLS Encryption — Active on all data transmissions
• Regular security audits & penetration testing
• Two-Factor Authentication (2FA) — optional but strongly recommended
• Real-time alert system for suspicious logins and transactions
• Restricted access policy — only authorized staff can view your information
• Data Backup & Disaster Recovery Plan
• Secure cloud server infrastructure

7 Your Data Rights

Under Kalagarh's Privacy Policy, you have several important rights regarding your personal information. We fully uphold each of these rights.

• Right to Access: You have the right to find out what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request that your information be deleted, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You may request that the use of your information be restricted under certain circumstances.
• Data Portability: You can receive your information in a structured, portable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8 Minor Protection

Kalagarh strictly prohibits providing services to anyone under the age of 18. Our Privacy Policy includes a dedicated commitment to protecting the data of minors.

• We do not intentionally collect any information from individuals under the age of 18.
• Age verification is mandatory at the time of registration.
• If any minor's information is collected inadvertently, it will be deleted as soon as we become aware of it.
• Parents or guardians may contact us with any concerns about their child's information.

9 Privacy Policy Updates

Kalagarh reserves the right to update this Privacy Policy at any time. Changes may be made due to service updates, legal obligations, or technological improvements.

• For significant changes, notifications will be sent to your registered email address or posted on the platform.
• The date of any changes will be noted at the top of this page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• Previous versions are available upon request.

Please visit this page regularly to stay informed about the latest Privacy Policy.

10 Contact

If you have any questions or concerns about this Privacy Policy, please do not hesitate to get in touch. Our dedicated privacy team is ready to address any queries you may have.

• Email: [email protected]
• Support: via the platform's live chat option
• Response time: typically within 24-48 hours

We are always committed to resolving any concerns about the protection of your information. If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.